BED GUARANTEE

We have extended the warranty terms, this Familon bed warranty is valid for products purchased after June 1, 2024. The warranty period for the Familon bed starts from the date of purchase of the product. The full warranty is valid for five years from the date of purchase and the structural warranty for 15 years from the date of purchase. The warranty is only valid when the purchase can be verified by presenting a receipt, order confirmation or other proof of the origin and time of purchase of the product.

The warranty applies to home use and is personal:

The warranty only applies to Familon beds used in home use. The warranty is not passed on to the next user if you sell the used product on.

Product selection and warranty:

Choices matter. The warranty does not cover replacing a product that is unsuitable for you or that has been incorrectly selected, as this is not a manufacturing defect.

Tolerance:

The materials used in Familon beds are elastic and flexible. This means that the length, width and height of the beds and mattresses may vary somewhat. The full warranty for beds covers defects in the flexible cushioning material due to faulty manufacturing or material changes that cause a visible notch or abnormal indentation.

The warranty requires normal care and use of the bed:

Regularly turn the bed lengthwise about twice a year, which will distribute the load more evenly on the spring system. Check the bed leg attachment regularly. The bed must not be dragged along the floor, as the bed leg attachment may be damaged.

Even high-quality springs stretch and the cushion structure becomes fatigued over time, and wear and tear of the materials is natural. The warranty for Familon beds does not cover normal wear, cuts or scratches, stains or defects caused by impacts or accidents. The warranty does not apply to products that have been stored or installed incorrectly or that have been used contrary to the instructions for use, inappropriately or incorrectly, outdoors or in damp areas, modified or cleaned incorrectly or with incorrect cleaning agents.

Receiving and putting the product into operation:

Upon receipt, check that the product is flawless and that the delivery includes all parts of the product you ordered. If the product has been damaged in transit, request a note on the consignment note or request that the product be returned to the sender. In case of problems, contact the product seller.

Give your body time to get used to the new bed and find sleep again. It takes about a month to get used to a new bed, during which the body gets used to the changed sleeping position.

The materials of a new bed have a certain characteristic smell, the smell is completely harmless and will disappear on its own over time. You can get rid of the initial smell faster by pressing the bed upholstery while vacuuming it.

Products not covered by this warranty:

The full warranty and structural warranty for Familon beds do not apply to mattress toppers, foam mattresses, children's mattresses or covers. The warranty only applies to Familon branded beds. The warranty does not apply to second-quality products and sample pieces, or to Familon beds purchased for professional use, e.g. for accommodation purposes.

If problems arise:

In case of problems, please contact the seller of the product, we also serve customerservice@familon.fi

To verify the defect, be prepared to present a picture and a description of the problem. Also be prepared to verify the date of purchase by presenting a receipt or order confirmation. Each complaint is handled on a case-by-case basis, the proper use of the product is verified and it is assessed whether the warranty covers the defect in it.

Application of local legislation:

The buyer has the rights granted to him under Chapter 5 of the Consumer Protection Act, which this warranty does not restrict. The warranty does not cover indirect damage or damage caused by the use of the product.